Top 8 E-commerce chatbot platform

Companies today can use chatbots to instantly communicate with customers and resolve their issues on multiple platforms, such as Facebook or their online store. These round-the-clock bots use AI to infer customers’ preferences and create a experience. Shopify offers Shopify Inbox to ecommerce businesses hosted on the platform. The app helps you create automated messages on live chat and makes it simple to manage customer conversations. But for social media chatbots, you’ll need to explore Shopify apps.

Whether it’s either of these OR updating your users when they come back looking for the status – your intelligent chatbot is ready to answer and automate such post-sales functions. With an omnichannel chatbot on your team, you can access valuable customer insights that let you market your products in new ways. If you’re ready to level up your business this year, visit ContactPigeon and schedule a demo.

The 7 Best Ecommerce Chatbot Solutions and What Makes Ecommerce Bots Succeed

Chatbots with Artificial Intelligence technology help online business owners with conversational marketing strategies. All of these are without the technicalities of writing code, thus increasing customer support team efficiency and providing actionable insights with chatbot analytics. Elastic Path does not provide chatbot solutions, but if you have questions about how to commerce enable your chatbot, we can help. We provide a headless, API-first microservices solution for businesses looking to build custom, unique commerce experience.

• Chatling is an AI chatbot platform that helps businesses reduce their support volume by providing personalized and accurate responses to customer queries.
• It provides the users to create their own personalized shoe designs.
• With this automation, the information will be delivered quickly and accurately to the customer, and your staff will be able to continue working without having to field the messages.

You can also create voice-enabled eCommerce bots to make it even more convenient for your customers. 34% of retail customers say that they would rather speak with a chatbot than a customer service rep on the phone or on live chat (Statista). Here’s an example of a Facebook chatbot that’s creating personalized experiences and helping customers engage with the brand.

Best Chatbots For eCommerce Success

An omnichannel chatbot in your eCommerce store can help you offer a more personalized customer service experience. The chatbot business model can help you build customer loyalty by addressing their queries quickly and effectively. You can also save money on service agents, and your current service team can stop wasting time on routine inquiries.

These bots can be rule-based, following a “choose-your-own-adventure” logic, and sometimes they use artificial intelligence technology. You can use chatbots on ecommerce websites to greet customers and let them know that they (the bots) are there to help and answer any questions. This emulates the experience of shopping in a store, creates a welcoming environment, and lets customers know they can get their questions answered even as they browse on a screen. Another way that ecommerce businesses can use chatbots is to issue returns and exchanges. Ecommerce chatbots can give instructions for returns/exchanges, and some can even provide shipping labels and exchange suggestions.

In the end, the customer had a better shopping experience, saved money, and you improved your revenue. Users might go to one shop, check out an item, put it in their shopping cart, then decide to check if they can find the same product cheaper somewhere else or compare different products. According to Baymard, the shopping cart abandonment rate in 2022 is almost 70%. 24-hour availability is hard to achieve with human agents, but no problem with chatbots. Customers expect online stores to answer their questions immediately, and at all times.

B2C e-commerce sites can increase their sales by using AI chatbots to more fully understand their customers and what they want. Even if you could provide human support around the clock, it’s still impossible to be everywhere at the same time. Even a well-staffed customer support team can struggle to always answer questions or provide information in real-time, especially in the event of unforeseen traffic spikes. Utilizing the capabilities of the best eCommerce chatbots, gathering feedback and data becomes an indispensable practice for businesses looking to elevate their operations and offerings.

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• This doesn’t only allow for a more tailored experience; it also makes it easier to upsell.
• In a 2022 Salsify report, respondents from the US, the UK, Germany, and France reported they engage on at least 11 different touchpoints.
• Increasing touch points during the payment process can actually drive your user to drop off mid-way.
• Many chatbot platforms come equipped with reservation management, or you can program a reservation function yourself.
• This treasure trove of information serves as a potent asset, enabling informed decision-making, refining products or services, and customizing strategies to align with evolving customer demands.
• Online business owners should insert their business objectives in the chatbots to help make the customers take action beneficial to the needs of the business and the customers themselves.